What are my products made of?
My skincare and hair care products are handmade using organic, natural ingredients that I've carefully selected for their nourishing and beneficial properties.
Are my products preservative free?
While I aim to use natural ingredients, water-based products need proper preservation to ensure safety. To achieve this, I use Geogard® 221, an Ecocert/COSMOS approved preservative system, at a very low concentration of only 0.5% to prevent contamination. This ensures the safety of my products while maintaining the integrity of the ingredients I've chosen.
How should I store my products?
To make sure your products last as long as possible, please store them in a cool, dry place, away from direct sunlight and heat.
Do I offer international shipping?
Yes, I offer international shipping! You can also take advantage of my flat rate shipping – add as many products as you like and pay just one fixed price.
Right of Withdrawal & Returns
You have the right to return the products purchased from our online store, without giving any reason, within 14 calendar days from the day you received the goods.
IMPORTANT EXCEPTION (According to Art. 16(c) of Directive 2011/83/EU):
The right of withdrawal DOES NOT apply to goods made to the consumer's specifications or clearly personalized (e.g., custom-made items, products with custom dimensions, specific color/material selection made by you, or items with custom engravings/names).
Returns are only accepted for ready-made (handmade items, provided they are returned in their original condition and have not been damaged or altered.
How can I track my order?
Once your order has shipped, you'll receive an email with a tracking number that you can use to follow its journey.
Do I offer gift wrapping?
Yes, I'm happy to offer gift wrapping upon request! Please let me know if you'd like to add a special touch to your order.
What payment methods do I accept?
I accept payments through PayPal and Credit cards via stripe secure platform.
How can you contact?
For any questions or if you need any help, please contact me at info@tonias-handmade.com. I'm always happy to assist you!
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