1. Obligation to Receive (Cash on Delivery - COD)

Completing an order using the Cash on Delivery (COD) payment method constitutes a legally binding commitment. Therefore, receiving the order is a non-negotiable obligation of the customer, who assumes responsibility for monitoring the shipment's progress.

2. Charges Due to Damages from Refusal/Non-Receipt

Refusing acceptance of a COD order or failing to receive it within the courier company's holding deadline (e.g., 7-10 working days) constitutes a breach of the terms of sale and causes direct financial damage to our company.

This damage includes:

• The cost of shipping the parcel to the customer.

• The cost of returning the parcel to our premises.

• Administration and packaging expenses.

In accordance with the Civil Code (Articles 297-300), the refusal to receive an order without a valid reason constitutes a breach of the sales contract and grants us the right to claim compensation for the expenses incurred.

3. Consequences for Future Orders

In case of non-compliance with the obligation to receive the parcel:

• COD Blacklisting: The customer's details are registered on our list of non-compliant customers. The customer permanently loses the right to select the Cash on Delivery payment option for any future order.

• Legal Claim: The company explicitly reserves the right to pursue all necessary legal action to claim the compensation amount, as well as any related legal costs.